Terms and conditions

1. Course sales platform

Who we are

The accademia.italiani.it site is the third level domain of the main site www.italiani.it, which hosts “the store for the sale of language and training courses”, a marketplace from now on “site”, managed by italiani.it LTD , with administrative headquarters in Viale Portomaso 2881, Paceville, St. Julians STJ0001 Malta, VAT number MT24395534, and italiani.it SRL with registered office in via Marconi, 101, Conflenti, 88040 (CZ), IT, VAT since the companies they are part of the same group for simplicity they will be referred to as “italiani.it”

The site offers language and training courses for sale. Users can purchase both courses and / or services directly from italiani.it and courses and / or services sold by Third Party Sellers. The Site always clearly indicates whether the course and / or service is sold by italiani.it or possibly by a Third Party Seller.

Below are the general conditions of sale of the accademia.italiani.it marketplace, such as the general conditions of sale applicable to the courses and / or services specifically indicated on the Site as “sold directly from the accademia.italiani.it marketplace”.

The general conditions of sale of each Third Seller are made available in the seller’s card which can be accessed by clicking on the seller’s name on the product page.

1. Scope of application and conclusion of the contract
2. 1.1 These General Conditions of Sale govern the offer and sale through the Site of the courses and / or services specifically indicated on the Site as “sold by accademia.italiani.it.
3. 1.2 The sale of the Products through the Site constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) Of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
4. 1.3 These Conditions of sale apply to all sales of courses made by accademia.italiani.it (“Conditions of sale” or “GCS”) and do not apply to the sale of courses and / or services on the Site by Sellers. Third parties. They can be changed at any time. Any changes will be effective from the moment of their publication on the Site in the “Conditions of sale” section. Users are therefore invited to regularly access the Site and to consult the most up-to-date version of the Conditions of Sale before making any purchase.
5. 1.4 The applicable Sales Conditions are those in force on the date of transmission of the purchase order for a course.
6. 1.5 Before proceeding with the purchase of Products through the Site, the user is required to carefully read these General Conditions of Sale, which italiani.it makes available to him in the “Conditions of Sale” section of the Site and of which he is allowed storage and reproduction, as well as all other information that italiani.it provides on the Site and / or in the case of Combined Purchase, both before and during the purchase procedure.
7. 1.6 These Conditions of Sale do not regulate the sale of products by parties other than italiani.it that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale. italiani.it is not responsible for the supply of services and / or for the sale of products by such subjects. On the websites accessible through these links, italiani.it does not carry out any checks and / or monitoring. italiani.it is therefore not responsible for the contents of these sites or for any errors and / or omissions and / or violations of the law by them.
8. 1.7 These Conditions of Sale do not regulate the sale of courses and / or services on the Site by Third Party Sellers. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale made available in the seller’s card which can be accessed on the page of the relevant courses and in the phases of the purchase process. italiani.it, in the case of sale by a third party as a mere supplier and technical manager of the platform, is not part of the sales contract between the user and the Third Party Seller. italiani.it is therefore not responsible for the provision of services and / or for the sale of products by Third Party Sellers.

2. Purchase on the site

2.1 The purchase of courses through the Site can take place after registering on the Site in the manner referred to in art. 3 below and is allowed both to users who have the quality of consumers and to users who do not have this quality. Individuals are allowed to purchase only on condition that they are over 18 years of age.

2.2 Pursuant to art. 3, I comma, lett. a) of the Consumer Code, we remind you that the consumer is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

2.3 In the case of orders, coming from anyone, which are anomalous in relation to the quantity of products purchased or the frequency of purchases made, italiani.it reserves the right to take all necessary actions to stop the irregularities, including the suspension of the ” access to the Site, the cancellation of registration on the Site or the non-acceptance or cancellation of irregular orders.

2.4 italiani.it finally reserves the right to refuse or cancel orders that come from them (i) by a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GCS and / or the conditions and / or terms of the purchase contract with italiani.it; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have released false, incomplete or in any case inaccurate identification data or who have not promptly sent iitaliani.it the documents requested by the same as part of the procedure referred to in Articles. 9.1.2 and 9.1.3 below or that they have sent you invalid documents.

3. Site registration

3.1 Registration on the Site is free.

3.2 To register on the Site, the user must fill in the appropriate form. Registration may also be requested during the purchase process.
Registering on the Site allows the user to carry out the following activities through a private and personal area, among others:
consult your order history;
access after-sales assistance services;
manage their personal data and modify them at any time;
take advantage of the services, bonuses and dedicated promotions that can be activated from time to time by italiani.it.

3.3 The registration credentials (e-mail address and password) must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to make sure that no third party has access to them and to immediately inform italiani.it, by contacting her at the numbers referred to in art. 15 below, in the event that you suspect or become aware of an improper use or undue disclosure of the same. Each user is allowed to register on the noi.italiani.it site for one time only. It is forbidden for the same user to make multiple registrations.

3.4 The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep italiani.it harmless and harmless from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.

4. Information aimed at concluding the contract

4.1 In compliance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, italiani.it informs the user that:
to conclude the purchase contract for one or more courses on the Site, the user must fill in an order form in electronic format and send it electronically to italiani.it, following the instructions that will appear on the Site from time to time;
the contract is concluded when the order form reaches the italiani.it server
before proceeding with the transmission of the order form, the user can identify and correct any errors in entering data by following the instructions on the Site at the various stages of the purchase.
The registration credentials (e-mail address and password) must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to make sure that no third parties have access to them and to immediately inform italiani.it, by contacting her at the numbers referred to in art. 15 below, in the event that you suspect or become aware of an improper use or undue disclosure of the same. the order form will be filed in the italiani.it database for the time necessary to execute it and, in any case, within the terms of the law. The user will be able to access the order form and / or the data relating to it through his / her personal account.

4.2 The language available to users for the conclusion of the contract is Italian, Spanish and English. Customer Service is able to communicate with users in the same languages.

5. Availability of courses

5.1 The Courses that can be purchased by Italians., It through the Site are the items in the electronic catalog published on the Site and viewed by the user at the time of placing the order as well as the products in the electronic catalog published on the accademia.italiani.it site at when the order is placed and specifically indicated as “sold by accademia.italiani.it”.

5.2 Each course is accompanied by an information page that illustrates its main features (“Course Page”). Inside the page there will be a special section containing information about the availability of the course.

5.3 The availability of courses is monitored and updated. However, since the Site can be visited by several users at the same time, it could happen that several users purchase the same course at the same time. In such cases, therefore, the course may be available for a short period of time, being instead sold out or not immediately available.

5.4 If the course is no longer available for the reasons indicated above or in other cases of unexpected unavailability, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Italian Civil Code, .it will immediately notify the user by e-mail (“Unavailability Notice E-mail”). The user can, therefore, immediately terminate the contract, pursuant to and for the purposes of the provisions of art. 61, IV and V paragraphs, of the Consumer Code, without prejudice to your right to compensation for damage, or alternatively and without prejudice to this right, accept one of the following proposals provided by italiani.it:

(i) an extension of the terms, with indication of the new term for the start of the course, if available again;

(ii) the supply of a different course, of equivalent or higher value, upon payment, in the latter case, of the difference, and upon express acceptance by the user. The Unavailability Notice E-mail will also contain an indication of the different choice options available to the user. The user’s choice must be communicated to italiani.it by e-mail, at the address indicated in art. 15 below, within the term indicated in the Unavailability Notice E-mail, which may be different, also due to the type of Product, but which, in any case, cannot exceed 30 calendar days from the sending of the order, unless otherwise agreed between italiani.it and the user by e-mail.
The termination of the purchase agreement pursuant to this paragraph entails the termination of any related credit agreement as well as of any accessory agreement (such as, by way of example, the purchase agreement for Additional Paid Assistance Services, as defined by art. . 14 below).

5.5 In the event that the user makes use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code or in the event that the user, warned of the unexpected unavailability and of the different choice options, pursuant to art. 5.4 above, do not communicate any choice to italiani.it within the term set in the Unavailability Notice E-mail or in the other agreed term, pursuant to art. 5.4 above, and the payment of the total amount due, consisting of the price of the course, the delivery costs, if applicable, and any other additional cost, as resulting from the order (“Total Amount Due”) has already occurred , .it without prejudice to the user’s right to compensation for damage, will reimburse the Total Amount Due without undue delay and, in any case, within 14 working days * from the day of termination of the contract or, respectively, from the day following the expiry of the term indicated in the Unavailability Notice E-Mail or in the other agreed term. The refund amount will be communicated to the user via e-mail. In the case of payment by credit card or PayPal, this amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In other cases, italiani.it will ask the user to provide, by e-mail, the bank details necessary for the refund. The termination of the purchase agreement pursuant to the preceding articles involves the termination of the possibly connected credit agreement and of any other possible accessory agreement.

5.7 In the event that the user makes use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code, the purchase contract concerning the course and / or courses that have become unavailable will be partially terminated, limited to that course / s, with consequent return, if it has already been paid, of the amount due in relation to these courses, calculated as indicated in art. 10.3 below, and any other additional costs due in relation specific to such courses (“Partial Amount Due”). The Partial Amount Due in relation to the course (s) that has become unavailable, will be reimbursed to the user without undue delay and, in any case, within 14 working days * from the day of termination of the contract. In the event that the user, notified of the supervening unavailability and of the different choice options, pursuant to art. 5.4 above, do not communicate any choice to noi.italiani.it within the term set in the Unavailability Notice E-mail or in the other agreed term, pursuant to art. 5.6 above, noi.italiani.it, without prejudice to the user’s right to compensation for damage, will reimburse the Partial Amount Due without undue delay and, in any case, within 14 working days * from the following day upon expiry of the term indicated in the Unavailability Notice E-Mail or in the other agreed term. The refund amount will be communicated to the user via e-mail. In the case of payment by credit card or PayPal, this amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In other cases, noi.italiani.it will ask the user to provide, by e-mail, the bank details necessary for the refund. The termination of the purchase agreement pursuant to the preceding articles involves the termination of the possibly connected credit agreement and of any other accessory agreement.

6. Course information

6.1 Each course is accompanied by the Course Page. The images and descriptions on the Site perfectly describe the characteristics of the courses.

7. Prices

7.1 All course prices are published on the Site are in Euros and are inclusive of VAT.

7.2 italiani.it reserves the right to change the price of the courses at any time and also, possibly, several times during the same day. It is understood that the price of the course that will be charged to the user will be that indicated in the order summary, displayed by the user before placing the order, and that any changes (increase or decrease) subsequent to the transmission of the order itself.

7.3 In the event that a course is offered on the Site at a discounted price, it will be indicated on the Site (i) the full reference price against which the discount is calculated e (ii) what this full reference price corresponds to. It is understood that the offer of courses at discounted prices will be made only if the full reference price of the course corresponds to the actual market price of the same.

7.4 In the event that the user, in compliance with the legal conditions, intends to request the application of the reduced VAT rate of 4%, provided for by art. 2, paragraph IX, of the law of 28 February 1997, n. 30, in relation to the purchase of technical and IT aids, pursuant to art. 2, paragraph 9, of the decree-law 31 December 1996, n. 669 (converted by law February 28, 1997, n.30) and the Ministerial Decree of March 14, 1998, as well as aids intended for people with permanent functional impairments, pursuant to Presidential Decree 633 of October 26, 1972, Tab. A, part II, number 41-quater, aimed at facilitating self-sufficiency and the integration of the handicapped, the user must contact the Customer Service, using the contact details referred to in art. 15 below.

8. Purchase Orders

8.1 The purchase contract is conditional on the non-payment of the Total Amount Due. In the event that this payment does not take place, the contract will therefore be considered terminated by law. Of this resolution and the consequent cancellation of the order, the user will be immediately notified: (i) immediately after the transmission of the order, through the Site, in the event that the credit card has been chosen as the payment method; (ii) by e-mail, if the user has chosen one of the other payment methods made available by italiani.it, including PayPal.

8.3 In order to send an order relating to registration for a course through the Site, it is necessary to carefully read and examine these GCS.

9. Methods of payment

9.0.1 Payment for Products purchased through the Site can be made using the payment methods described in the following paragraphs.

9.1 PayPal / Credit Card

9.1.1 The payment of the Products purchased on the Site can be made through the PayPal / Credit Card payment solution. If the user chooses PayPal / Credit card as a means of payment, he will be redirected to the PayPal site where he will pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed by the user with PayPal. . The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with italiani.it so we will not be able to know and it will not store in any way the data of the credit card connected to the user’s PayPal account or the data of any other payment instrument connected with this account.

9.1.2 In the case of payment by PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the online contract. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the reimbursement amount will be credited to the user’s PayPal account. The re-credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, italiani.it cannot be held responsible for any delays or omissions in crediting the user with the refund amount, to contest which the user must contact directly to PayPal.

9.2.2 Within 24 hours of payment, the customer can request an invoice by sending to the email address amministrazione@italiani.it the reference number of his order, the tax code or VAT number and the recipient code for sending the electronic invoice.

10. Methods, expenses

10.1 In the summary of the order and, therefore, before the user proceeds with the transmission of the same, the total price of the order will be indicated, with separate indication of any other possible additional expense. This total, which will also be indicated to the user in the order confirmation e-mail, will constitute the total amount due by the user in relation to the course. For each sale made on the Site, italiani.it will issue an invoice. For the issuance of the invoice, the information provided by the user at the time of the transmission of the order through the Site and that the user guarantees to be true is authentic. No change in the invoice will be possible after its issue. The user undertakes to keep italiani.it.it harmless and harmless from any damage it may derive, including any penalties, in the event that the data provided by the user through the Site for the issuance of the invoice do not comply with the real.

11. Right of withdrawal from the purchase of courses

11.1 Pursuant to articles 52 et seq. of the Consumer Code, the user who plays the role of consumer has the right to withdraw from the purchase contract of the course, without having to provide any reasons and without having to incur costs other than those provided for in Articles. 11.5 and 11.9 below, within the term of fourteen calendar days (“Withdrawal Period”). The Withdrawal Period expires after 14 days *:

11.2 To exercise the right of withdrawal, the user must inform italiani.it of his decision to withdraw before the expiry of the Withdrawal Period. Sent a registered letter with acknowledgment of receipt to the address Viale Portomaso 2881, Paceville, St. Julians STJ0001 Malta or Via Marconi 101, Conflenti (CZ), 88040.

11.3 In all cases of exercising the right of withdrawal, regardless of the modality of the same, italiani.it will send the user an e-mail confirming receipt of the withdrawal request (“E-mail of Confirmation of Withdrawal”).

11.4 The user has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the expiry of the Withdrawal Period. In the event that the user makes use of the Declaration of Withdrawal, he is invited to indicate in the Declaration of Withdrawal the order number, the Product (s) for which he / she intends to exercise the right of withdrawal and the his address. It should be noted that, since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with the user, it is in the user’s interest to use a durable medium when communicating his / her own to italiani.it withdrawal.

11.6 If the user withdraws from the contract, italiani.it will refund the Total Amount Due paid by the user for the course. The refund will be made using the same payment method used by the user, in the case of payment by credit card and PayPal, unless the user has expressly agreed otherwise.

11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. italiani.it will notify the user, by e-mail, within 15 working days, rejecting the request for withdrawal.

12. Marketing of third party services

12.1 italiani.it, in collaboration with third parties (“Third Parties”), may offer the user the possibility of purchasing through the Site services provided by such parties and other than Additional Assistance Services (“Third Party Service”) under the conditions established by Third parties and contained in the relative general conditions that will be made available to the user before he can purchase the Third Party Service.

12.2 The purchase of the Third Party Service is for consideration and therefore requires the payment of a cost to be paid by the user. This cost, any other detailed information on the Third Party Service, on the Third Party provider of the service and on how to activate and / or use the service itself will be provided during the purchase process before the user can proceed with the purchase of the Service of the Third.

12.3 In the case of purchase of a Third Party Service through the Site, the user, who holds the quality of consumer, has the right to withdraw from the contract, in the manner set out in art. 11 above, without having to specify the reason and without having to incur, if necessary, costs other than those referred to in art. 12.4 below, within fourteen calendar days from the day following the one in which the user receives the e-mail with which italiani.it communicates the activation code of the Third Party Service and / or how to use it . In the event of withdrawal from the purchase contract for a Third Party Service, all the provisions of Articles 11 above, it being understood that, in the event that the purchase of the Third Party Service does not involve the delivery of a physical product that incorporates the Third Party Service, the provisions relating to the return will not apply.

12.4 If the provision of the Third Party Service purchased by the user through the Site can be started before the expiry of the withdrawal period referred to in art. 12.3 above and the user exercises the right of withdrawal after submitting a request to that effect, the user, pursuant to art. 57, paragraph III, Consumer Code, pays italiani.it, unless otherwise indicated, an amount proportional to what has been provided up to the moment in which the user has informed italiani.it of the withdrawal, respect to all the services provided for in the contract. The proportional amount that the user must pay to italiani.it is calculated on the basis of the total price agreed in the contract and resulting from the order confirmation e-mail and is communicated to the user by e-mail.

13. Customer Service and Complaints

13.1 It is possible to request information, send communications or submit complaints by contacting the italiani.it customer service (“Customer Service”) in the following ways at the following addresses: by e-mail, at amministrazione@italiani.it
through the Site, by accessing the “Help” section;

13.2 italiani.it will respond to complaints by e-mail or post within a maximum period of two days from receipt of the same.

14. Out-of-court settlement of disputes

14. 1 The purchase contract concluded on the Site is governed by Italian law.

14.2 This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, in case of exercise of this right, to the methods and formalities of the communication of the same and to the legal guarantee of conformity.

14.3 We remind you that in the case of a consumer user, the court of the place where the user resides or has elected domicile is competent for any dispute relating to the application, execution and interpretation of these Conditions of sale.

14.4 Pursuant to art. 141-sexies, paragraph 3 of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), shopX.it informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code, which, in the event that he has submitted a complaint directly to italiani.it, as a result of which it has not been possible to resolve the dispute thus arisen, italiani.it will provide information about the body o to Alternative Dispute Resolution bodies for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code ), specifying whether or not it intends to use these bodies to resolve the dispute. Italians.it also informs the user who holds the status of consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be consulted at the following address //ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure of the dispute in which he is involved. In any case, the right of the consumer user to appeal to the ordinary competent court of the dispute deriving from these Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, to promote an out-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code. The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these Conditions of sale, to the European procedure established for small disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.